Bilingual Customer Service Coordinator (B2B)

Initially home based during the COVID Crisis
Immediate start, all interviews done remotely (Skype/zoom/phone)
Milton Keynes
Working hours are 6.30am – 3pm. With some flexibility, due to being in line with Swedish region.
£27-30k + 5% Annual Bonus

SUMMARY

Our client is at the forefront of providing Engineering Technology solutions to global manufacturing companies.

They are now looking for a Bi-lingual Customer Service Coordinator who is fluent in English and Swedish, to work with their international clients. This role will be based in Milton Keynes.

As a Customer Service Coordinator, you are passionate about customer service and interacting with business customers to answer questions, resolve issues and deliver a great customer experience every time! Working in a dynamic environment, where no 2 days are the same, you embrace change and thrive on the challenge of delivering the best possible outcomes for customers.

WHAT WILL YOU BE DOING?

Interacting with customers to deliver support by providing 1st call resolution for the majority of customer queries
This could include ordering parts, booking service engineers, requesting software upgrades, claiming on warranty items, billing queries, logistic & shipping arrangements etc
You will be owning the resolution of complex cases and resolving customer complaints with the aim to deliver increased customer loyalty
Responding to and processing customer requests in a timely manner to ensure these requests are resolved and followed up as appropriate, escalating when required
Being the voice of the customer to internal stakeholders
Achieving personal and business goals in alignment with our Customer Service KPI’s

WHO ARE WE LOOKING FOR?

Fluent in English and Swedish.
You have a strong passion for delivering great customer service
Enthusiastic to work in a dynamic, fast paced and challenging environment
Excellent communicator at all levels (in person, written, telephone)
Great attention to detail while multi-tasking
Min 2 years’ experience in a dynamic customer service or customer facing environment
Availability to work flexible schedules in order to cover customer’s business hours.

If you are interested and have the skills required please APPLY NOW!