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Parts Manager (After Sales)

Parts Manager

£50,000 - £55,000 + Benefits

Peterborough (Occasional travel may be required to dealerships in the region)

Techniche Global is working closely with a Global Manufacturing Organisation based in Peterborough. The company are seeking to appoint a Parts Manager who will oversee all After Sales technical services and parts supply. The role will be responsible for 3-5 direct reports. The team will consist of parts coordinators, technical support technicians and warranty claims specialists.

Essential Experience:

  • Experience in a Parts Management, Technical Services, Engineering components or parts role
  • Experience within an engineering parts industry sector such as; Automotive, Aerospace, Marine, Heavy Engineering
  • Recent and functional knowledge of aftersales computer systems, parts database systems and processes
  • Management & leadership experience (overseeing more than 2 people)
  • Commercially astute
  • Problem solver and decision maker.
  • Analytically minded, with the ability to manipulate and present data effectively.
  • Ability to work collaboratively as part of a team.

The Role:

The Parts Manager will oversee the parts sales and warranty processes. Providing oversight to the team and the processing of sales orders and warranty claims.

  • Ensuring the highest levels of dealer support is provided for end user satisfaction and retention is achieved.
  • Developing and delivering a progressive dealer & product support offering.
  • Managing all warranty claims.
  • Owning and managing the warranty process, including investigation and corrective actions.
  • Supporting continuous improvement processes regarding product quality, working with Design, Production & Supply Chain as required
  • Acting as a main contact for Dealers.
  • Providing technical product support to dealers and their customers to ensure all product ranges are operated within their parameters.
  • Authorising warranty or goodwill support in line with the Company authorisation matrix to achieve budgetary requirements.
  • Maintaining and reviewing monthly metrics associated to warranty claims and special projects, as required.
  • Performing warranty reviews on incoming claims, ensuring the product is within warranty and the supporting documentation is correct for each claim.
  • Ensuring all claims are input accurately into the ERP and record system.
  • Responsible for the profitable operation of spare parts & company obsolete parts business, ensuring appropriate stock is held and managed, competitive pricing, and offering seasonal promotions through a range of avenues & markets.
  • Producing accurate and timely quotations for field support work outside warranty period.
  • Ensuring all reporting systems and tools are kept up to date and communicated on time.
  • Controlling and minimising the financial impact to the business.
  • Attending meetings that may be necessary in the performance of your duties.
  • Complying with and upholding Company policies and procedures.
  • Undertaking any additional tasks as may be required from time to time.