Parts Manager (After Sales)

Parts Manager

£50,000 - £55,000 + Benefits

Peterborough (Occasional travel may be required to dealerships in the region)

Techniche Global is working closely with a Global Manufacturing Organisation based in Peterborough. The company are seeking to appoint a Parts Manager who will oversee all After Sales technical services and parts supply. The role will be responsible for 3-5 direct reports. The team will consist of parts coordinators, technical support technicians and warranty claims specialists.

Essential Experience:

• Experience in a Parts Management, Technical Services, Engineering components or parts role
• Experience within an engineering parts industry sector such as; Automotive, Aerospace, Marine, Heavy Engineering
• Recent and functional knowledge of aftersales computer systems, parts database systems and processes
• Management & leadership experience (overseeing more than 2 people)
• Commercially astute
• Problem solver and decision maker.
• Analytically minded, with the ability to manipulate and present data effectively.
• Ability to work collaboratively as part of a team.

The Role:

The Parts Manager will oversee the parts sales and warranty processes. Providing oversight to the team and the processing of sales orders and warranty claims.

• Ensuring the highest levels of dealer support is provided for end user satisfaction and retention is achieved.
• Developing and delivering a progressive dealer & product support offering.
• Managing all warranty claims.
• Owning and managing the warranty process, including investigation and corrective actions.
• Supporting continuous improvement processes regarding product quality, working with Design, Production & Supply Chain as required
• Acting as a main contact for Dealers.
• Providing technical product support to dealers and their customers to ensure all product ranges are operated within their parameters.
• Authorising warranty or goodwill support in line with the Company authorisation matrix to achieve budgetary requirements.
• Maintaining and reviewing monthly metrics associated to warranty claims and special projects, as required.
• Performing warranty reviews on incoming claims, ensuring the product is within warranty and the supporting documentation is correct for each claim.
• Ensuring all claims are input accurately into the ERP and record system.
• Responsible for the profitable operation of spare parts & company obsolete parts business, ensuring appropriate stock is held and managed, competitive pricing, and offering seasonal promotions through a range of avenues & markets.
• Producing accurate and timely quotations for field support work outside warranty period.
• Ensuring all reporting systems and tools are kept up to date and communicated on time.
• Controlling and minimising the financial impact to the business.
• Attending meetings that may be necessary in the performance of your duties.
• Complying with and upholding Company policies and procedures.
• Undertaking any additional tasks as may be required from time to time.