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Swedish Customer Service Representative

Bilingual Customer Service Coordinator (B2B)

Fluent Swedish & English Speakers

This will be a home based / remote role for the foreseeable future.

Immediate start, all interviews done remotely (Skype/zoom/phone)

The company is headquartered in Milton Keynes & applicants must be able to commute to company offices when required (1 day per week).

Working hours are 8.30am – 5pm. With some flexibility, due to being in line with Swedish speaking regions.

£23,000 - £28,000 

Our client is at the forefront of providing Engineering Technology solutions to global manufacturing companies.

They are now looking for a Bi-lingual B2B Customer Service Coordinator who is fluent in English and Swedish, to work with their international clients.

As a B2B Customer Service Coordinator, you are passionate about customer service and interacting with business customers to answer questions, resolve issues and deliver a great customer experience every time! Working in a dynamic environment, where no 2 days are the same, you embrace change and thrive on the challenge of delivering the best possible outcomes for customers.

WHAT WILL YOU BE DOING?

  • Interacting with customers to deliver support by providing 1st call resolution for the majority of customer queries
  • This could include ordering parts, booking service engineers, requesting software upgrades, claiming on warranty items, billing queries, logistic & shipping arrangements etc
  • You will be owning the resolution of complex cases and resolving customer complaints with the aim to deliver increased customer loyalty
  • Responding to and processing customer requests in a timely manner to ensure these requests are resolved and followed up as appropriate, escalating when required
  • Being the voice of the customer to internal stakeholders
  • Achieving personal and business goals in alignment with our Customer Service KPI’s

WHO ARE WE LOOKING FOR?

  • Fluent in English / Swedish and if you have an understand Danish as well that would be an advantage.
  • Previous B2B customer service experience is essential.
  • Previous Order Management/Supply Chain experience essential 
  • You have a strong passion for delivering great customer service
  • Enthusiastic to work in a dynamic, fast paced and challenging environment
  • Excellent communicator at all levels (in person, written, telephone)
  • Great attention to detail while multi-tasking
  • Min 2 years’ experience in a dynamic customer service or customer facing environment
  • Availability to work flexible schedules in order to cover customer’s business hours.